• For Priority Phone Service, please contact the Membership Contact Centre.

• You can use your Velocity Points to upgrade from a Flexi seat (fare classes Y, B, H, K, L)  to a Premium or Business seat on domestic and international short haul flights marketed and operated by Virgin Australia, and Virgin Samoa.
• You can request an Upgrade Using Points up to 4 hours prior to your flight subject to Premium or Business Reward Seat availability.
• To view the number of Points required to upgrade, click here.
• To request an upgrade, please contact the Membership Contact Centre.

• Select and store your seating preference in your Velocity Account.

We will apply your preference wherever possible when flying with Virgin Australia. Best efforts will be taken to allocate your seat preference to your booking.

• On flights marketed and operated by Virgin Australia, you can select your preferred seat from reserved zones, which are determined by your Velocity membership level and the fare class booked.
• When making a flight booking with Virgin Australia, including any bookings using Points, you will need to login to your Velocity Account via the panel on the right hand side of the page when selecting your preferred flights. This will ensure the appropriate seats available for your level of membership are displayed correctly.

• Silver members can access Priority Check-in when flying internationally with Virgin Australia.

• Enjoy two single entry passes to domestic Virgin Australia lounges (valid for 6 months), plus discounted annual membership.
• Visit the Virgin Australia lounge.

• Baggage allowance on domestic and international short haul flights is based on both your fare type and your membership level at the time of travel. For more information on baggae allowance, please click here.
• One extra piece to the specification of the cabin class flown when flying to the US with Virgin Australia.
• An additional 10kg to your ticketed allowance when flying to other international long haul destinations with Virgin Australia, excluding codeshare flights operated by Singapore Airlines.

Please note that these baggage allowances are applicable for Virgin Australia and Virgin Samoa operated services only. On Virgin Australia marketed services operated by our international airline partners, baggage allowances may differ.

• Silver members will receive priority when waitlisted for an upcoming Virgin Australia or Virgin Samoa marketed and operated flight. Subject to availability, priority will be allocated based on tier.

• An additional 10kg baggage allowance
• Priority Boarding

• Priority Check-in through the Premium Economy counter

• Priority Check-in

• Priority Check-in
• Priority Boarding

• Priority Check-in
• Priority Boarding

• Velocity members may choose to pool Points or Points and Status Credits of family members into one Account.
• There may be a maximum of 6 family members living at the same address involved in a pool including up to four children under the age of 18 and two adults 18 years or over, including the member being pooled to.
• Login to your Account to setup Family Pooling.

• Members can pause their membership for a period of 6 months when they are expecting an addition to the family and their travelling is likely to be reduced.
• To apply for a membership pause, members must provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.
• For further details, please contact the Membership Contact Centre.

For Terms and Conditions, click here

• Receive a 50% Points bonus on the base Points earned when flying with Virgin Australia.
• Receive a 50% Points bonus on miles flown on Virgin Australia International Long and Short haul flights on top of the base Points earned.
• Receive a 50% Points bonus on miles flown with Skywest on top of the base Points earned.

•  Receive a 50% Points bonus on the base Points earned when you use one of our Travel Partners*.

• Receive a 25% Points bonus on miles flown with Etihad Airways on top of the base Points earned.

• Attach your personalised baggage tag to your luggage to identify yourself as one of our valued Velocity members.