• For Priority Phone Service contact 131 875 if within Australia, 0800 230 875 if calling from New Zealand and +61 2 8667 5924 if calling internationally

• Select and store your seating preference in your Velocity account^.

^We will apply your preference wherever possible with Virgin Australia. Best efforts will be taken to allocate your seat preference to your booking.

• Platinum members are entitled to four complimentary upgrade sectors per year from a Flexi fare seat to a Premium seat 
• Fare upgrades can be used when flying domestically on Virgin Australia and when booking in a flexible fare class (fare classes Y, N, B or M). Members can also use a Complimentary Fare Upgrade for a guest travelling with them on the same flight. Subject to availability of a Premium seat
• To request a Complimentary Fare Upgrade, call 131 875 if within Australia, 0800 230 875 if calling from New Zealand and +61 2 8667 5924 if calling internationally

For Terms and Conditions, click here.

• You can use your Velocity Points to upgrade from a Flexi fare seat to a Premium seat on Virgin Australia domestic and short haul international and Virgin Samoa flights
• You can request an Upgrade Using Points up to 4 hours prior to your flight subject to Premium Reward Seat availablility
• To view the number of Points required to upgrade, click here
• To request an upgrade call 131 875 if within Australia, 0800 230 875 if calling from New Zealand and +61 2 8667 5924 if calling internationally. 

• Platinum members are entitled to priority purchase up to two economy seats on any Virgin Australia Domestic or International Long haul flight when the seats they require can not be booked online
• The request must be made prior to midday the day before travel (within the same time zone as the departure port) and members booking must be in a Flexi fare class
• Platinum member must be travelling on the booking
• To purchase economy seats, call us on 131 875 if within Australia, 0800 230 875 if calling from New Zealand and +61 2 8667 5924 if calling internationally.  

For Terms and Conditions, click here.

• Breeze through Check-in via the priority counters at major domestic airports
• Priority Check-in through the Business Class counter when travelling on an International Long Haul flight with Virgin Australia

• Board when you like when travelling with Virgin Australia via our exclusive Priority Boarding lanes at selected domestic and international short haul airports, or via dedicated Business Class boarding lanes at all international long haul airports (available at most gates).

• Platinum members are able to use the direct kerbside lounge access, optional valet parking, private reception desk and dedicated security screening point at the T2 terminal at Sydney airport
• Open Monday to Sunday (check-in available when travelling with carry-on baggage only)
• Learn more about Sydney lounge Premium Entry and Premium Valet

• Complimentary access, plus an additional 3 guests
• Up to two children aged three to twelve years can accompany you into the lounge
• Visit the Virgin Australia lounge

• Access to a separate security screening lane at Melbourne, Brisbane and Perth domestic airports during peak times

• When arriving at the Virgin Australia lounge, you and any other guests on the same booking may request to Fly Ahead to your destination on an earlier flight
• Available to guests traveling with hand luggage only and subject to availability

For Terms and Conditions, click here.

• Two pieces up to 32kg each when flying with Virgin Australia domestic or short haul international and when flying with Virgin Samoa
• One free extra piece to the specification of fare class flown when flying to the US with Virgin Australia
• An additional 20kg to your ticketed allowance when flying to other international long haul destinations with Virgin Australia

• Platinum members will receive priority when waitlisted for an upcoming Virgin Australia International Long Haul flight

• Platinum members will have their checked baggage delivered with priority to the arrivals carousel at their destination when travelling with Virgin Australia

• Access to Platinum Partner membership with IHG’s Priority Club® Rewards or Diamond Partner membership with Hilton HHonors™
• To request membership into your preferred program, login to your Velocity account, go to My Benefits and select your preferred option

• Access to Privilege Partner membership with Europcar Privileges Program or Hertz #1 Club Gold® Presidents Circle®
• To request membership in your preferred program, login to your Velocity account, go to My Benefits and select your preferred option

• Access to over 150 international airline partner lounges when you travel with Virgin Australia or our international airline partners

• Priority Check-in through the Upper Class counter
• Priority Boarding (where available)
• Priority Security Screening at London, Heathrow (where available)

• Priority Check-in
• Priority Baggage
• Priority Boarding
• Advanced Seat Selection

• Priority Check-in
• Priority Baggage
• Additional checked baggage of one piece up to 23kg^

**Excludes Pacific Island flights with Air New Zealand
^Excluding domestic itineraries where a 'Seat Only' fare has been purchased

• Priority Check-in
• 1 piece additional checked baggage of  23kg when flying to/from the US and Canada
• Additional checked baggage up to 20kg when travelling to other international destinations
• Priority Boarding
• Priority Baggage

• Platinum members are guaranteed four economy return Reward Seats to any domestic or international destination when flying with Virgin Australia or our international airline redemption partners
• Reward Seats can be redeemed using Points or Points plus Pay (minimum Points redemption applies)
• Reward Seats must be booked at least 6 months prior to your journey and are only available for one flight booking per year 
• Reward Seats can be booked online. If you cannot find Reward Seats online, contact
  131 875 if within Australia, 0800 230 875 if calling from New Zealand and +61 2 8667 5924 if calling internationally

For Terms and Conditions, click here.

• Platinum members who earn an additional 1,500 Status Credits in their member benefit period can gift Gold membership to a companion of their choice
• Platinum members who qualify will be contacted by a Velocity consultant to request companion details
• If Platinum members earn an additional 2,000 Status Credits in their member benefit period, their companion will automatically be upgraded to Platinum membership

For Terms and Conditions, click here.

• Velocity members may choose to pool Points or Points and Status Credits of family members into one Account
• There may be a maximum of 6 family members living at the same address involved in a pool including up to four children under the age of 18 and two adults 18 years or over, including the member being pooled to
• Login to your Account to setup Family Pooling

• Members can pause their membership for a period of 6 months when they are expecting an addition to the family and their travelling is likely to be reduced
• To apply for a membership pause, members must provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration
• For further details, call the Membership Contact Centre on 13 18 75

For Terms and Conditions, click here

• Receive a 100% Points bonus on the base Points earned when flying with Virgin Australia
• Receive a 100% Points bonus on miles flown on Virgin Australia International Long and Short haul flights on top of the base Points earned

• Receive a 100% Points bonus on the base Points earned when using one of our Travel Partners*

*Partners include Hertz, Europcar, Thrifty, HotelClub, Allianz Global Assistance, Airport Parking, Brunel Limousines, Blue Holidays and Cruisepilot

• Receive a 50% bonus on miles flown with Etihad Airways on top of the base Points earned

• Attach your personalised baggage tags to your luggage to identify yourself as one of our valued Velocity members