• For Priority Phone Service, please contact the Membership Contact Centre.

• You can use your Velocity Points to upgrade from a Flexi seat (fare classes Y, B, H, K, L)  to a Premium or Business seat on domestic and international short haul flights marketed and operated by Virgin Australia, and Virgin Samoa.
• You can request an Upgrade Using Points up to 4 hours prior to your flight subject to Premium Reward Seat availability.
• To view the number of Points required to upgrade, click here
• To request an upgrade, please contact the Membership Contact Centre.

• Select and store your seating preference in your Velocity Account.

We will apply your preference wherever possible when flying with Virgin Australia. Best efforts will be taken to allocate your seat preference to your booking.

• On flights marketed and operated by Virgin Australia, you can select your preferred seat from reserved zones, which are determined by your Velocity membership level and the fare class booked.
• When making a flight booking with Virgin Australia, including any bookings using Points, you will need to login to your Velocity Account via the panel on the right hand side of the page when selecting your preferred flights. This will ensure the appropriate seats available for your level of membership are displayed correctly.

• Gold members are eligible to receive a complimentary 12 month SecurePlus™ membership with Secure Sentinel. Membership includes a loss and theft assistance service to help protect your financial cards, passport and mobile phone.
• To request membership, login to your Velocity account, go to My Benefits and select complimentary membership with Secure Sentinel.
• Members must be a permanent resident of either Australia or New Zealand to be eligible for this benefit.

• Breeze through Check-in via the priority counters at major domestic airports.
• Priority Check-in through the Business Class counter when travelling on an International Long Haul flight operated by Virgin Australia.

• Board when you like when travelling on a Virgin Australia operated flight via our exclusive Priority Boarding lanes at selected domestic and international short haul airports, or via dedicated Business Class boarding lanes at all international long haul airports, where available.

• Gold members are able to use the direct kerbside lounge access, optional valet parking, private reception desk and dedicated security screening point at the T2 terminal at Sydney airport.
• Open Monday to Sunday (check-in available when travelling with carry-on baggage only).
• Learn more about Sydney lounge Premium Entry and Premium Valet.

• Complimentary access, plus an additional guest
• Up to two children aged three to twelve years can accompany you into the lounge
• Priority lounge entry using Self Service Entry
• Visit the Virgin Australia lounge

• Access to a separate security screening lane at Melbourne, Brisbane, Perth and Gold Coast domestic airports during peak times.

• When arriving at the Virgin Australia lounge, you and any other guests on the same booking may request to Fly Ahead to your destination on an earlier flight. 
• Available to guests travelling with hand luggage only and subject to availability.

For Terms and Conditions, click here.

• Baggage allowance on domestic and international short haul flights is based on both your fare type and your membership level at the time of travel.  For more information on baggage allowances, please click here.
• One extra piece to the specification of cabin class flown when flying to the US with Virgin Australia.
• An additional 15kg to your ticketed allowance when flying to other international long haul destinations with Virgin Australia.

Please note that these baggage allowances are applicable for Virgin Australia and Virgin Samoa operated services only. On Virgin Australia marketed services operated by our international airline partners, baggage allowances may differ.

• Gold members will receive priority when waitlisted for an upcoming Virgin Australia or Virgin Samoa marketed and operated flight. Subject to availability, priority will be allocated based on tier.

• Gold members will have their checked baggage delivered with priority to the arrivals carousel at their destination when travelling on flights operated by Virgin Australia.

• Access to Gold Partner membership with IHG’s Priority Club® Rewards or Hilton HHonors™.
• To request membership into your preferred program, login to your Velocity account, go to My Benefits and select your preferred option.

• Access to Privilege Executive membership with Europcar Privileges Program or Hertz Gold Plus Rewards Five Star®
• To request membership into your preferred program, login to your Velocity account, go to My Benefits and select your preferred option.

• Access to over 150 international airline partner lounges when you travel with Virgin Australia or our international airline partners.

• An additional 15kg baggage allowance
• Priority Check-in through the Business Class counter
• Priority Boarding
• Priority Baggage
• Lounge Access

• Priority Check-in through the Upper Class counter
• Priority Boarding (where available)
• Priority Screening at London, Heathrow (where available)
• Lounge Access

• Priority Check-in
• Priority Baggage
• Priority Boarding
• Advanced Seat Selection
• Lounge Access

• Priority Check-in
• Priority Baggage
• Additional checked baggage of one piece up to 23kg^
• Lounge Access

**Excludes Pacific Island flights with Air New Zealand. Find out more.
^Excluding domestic itineraries where a 'Seat Only' fare has been purchased

• Priority Check-in
• 1 piece additional checked baggage of  23kg when flying to/from the US and Canada
• Additional checked baggage up to 15kg when travelling to other international destinations
• Priority Boarding
• Priority Baggage
• Lounge Access

Not applicable when travelling on SilkAir operated flights.

• Priority Check-in
• Priority Boarding
• Priority Baggage
• Priority Screening
• Lounge Access

• Priority Check-in
• Priority Boarding
• Priority Screening
• Priority Baggage
• Lounge Access

• Gold members are guaranteed four return economy Reward Seats to any destination around Australia when flying with Virgin Australia.
• Reward Seats can be redeemed using Points or Points plus Pay (minimum Points redemption applies).
• Reward Seats must be booked at least 6 months prior to your journey and are only available for one flight booking per year.
• Reward Seats can be booked online. If you cannot find Reward Seats online, please contact the Membership Contact Centre.

For Terms and Conditions, click here.

• Velocity members may choose to pool Points or Points and Status Credits of family members into one Account.
• There may be a maximum of 6 family members living at the same address involved in a pool including up to four children under the age of 18 and two adults 18 years or over, including the member being pooled to.
• Login to your Account to setup Family Pooling.

• Members can pause their membership for a period of 6 months when they are expecting an addition to the family and their travelling is likely to be reduced.
• To apply for a membership pause, members must provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.
• For further details, please contact the Membership Contact Centre.

For Terms and Conditions, click here

• Receive a 75% Points bonus on the base Points earned when flying with Virgin Australia.
• Receive a 75% Points bonus on miles flown on Virgin Australia International Long and Short haul flights on top of the base points earned.
• Receive a 75% Points bonus on miles flown with Skywest on top of the base Points earned.

• Receive a 75% Points bonus on the base Points earned when using one of our Travel Partners*.

*Partners include Hertz, Europecar, Thrifty, HotelClub, Allianz Global Assistance, Airport Parking, Brunel Limousines, Blue Holidays and Cruisepilot

• Receive a 50% Points bonus on miles flown with Etihad Airways on top of the base Points earned.

• Attach your personalised baggage tag to your luggage to identify yourself as one of our valued Velocity members.