Malaysia Airlines Frequently Asked Questions

When will the Malaysia Airlines partnership cease?
Velocity Frequent Flyer’s partnership with Malaysia Airlines will cease from 2 April 2012. Members can earn Points and Status Credits on eligible flights up to and including 1 April 2012.

I have a booking to travel on Malaysia Airlines. How does this affect me?
If you made your booking for flights departing before 2 April 2012, you will still earn Points and Status Credits on eligible flights. If your booking is for flights departing on or after 2 April 2012, you will not earn Points or Status Credits.

Can I still redeem my Velocity Frequent Flyer Points for a Malaysia Airlines flight?
Yes. Velocity Frequent Flyer members can redeem their Points for travel on Malaysia Airlines up to and including 1 April 2012. Reward bookings are valid for one year from date of ticket issue and are not changeable or refundable.

I have a Reward booking for travel on Malaysia Airlines on or after 2 April 2012. How does this affect me?
Your booking is still valid and you will be able to travel as booked. Note that Reward seats will not be available from 2 April 2012 so you will not be able to change your booking.

I have an Any Seat booking for travel on Malaysia Airlines for travel on or after 2 April 2012. How does this affect me?
Your booking is still valid for travel. Note that as Malaysia Airlines will not be a partner airline from 2 April 2012, you will not be able to change your Any Seat booking.

Is there any way I can use my Velocity Frequent Flyer Points for travel on Malaysia Airlines?
Yes. You can continue to book Malaysia Airlines by using our Any Seat, Any Airline product.

Will I still earn Points for my travel on Malaysia Airlines when I’ve used money to purchase?
As long as travel is before 2 April 2012, you will earn Velocity Frequent Flyer Points and Status Credits on eligible flights. Travel on any Malaysia Airlines flights on or after 2 April 2012, will not earn Points or Status Credits.

Can I submit a retrospective claim for travel prior to 2 April 2012?
Yes. As per our current terms and conditions, all retrospective claims must be received within six months of date of travel (no later than 30 September 2012).